From collecting reviews to reporting to the auditor, all of it.
A short look at what happens at each step. Every setting is in the documentation.
The review request arrives while the product is in their hands.
After delivery, Sayproof sends the invitation by email or your own system sends it; you decide when the invitation and the reminder go out.
- Ready-made blocks or your own HTML design
- You can also ask for the review on your order details page instead of an invitation email
- Shoppers can also write straight from the product page
- Photos and videos are reduced in the shopper's browser before upload; location data is removed
- No coupons or discounts in invitations
- Coming soonWhatsApp invitationsArrives with v2. The invitation will be able to go on WhatsApp and the reminder by email.
Everyone who writes a review bought the product.
The form opens with an order number and email, or directly for a shopper signed in to your site.
- Every review is stored with the order behind it (marketplace reviews with their source)
- After a cancellation or return, we ask about the shopping experience instead
- Each market's rules apply separately
Your marketplace reviews, on your site with their source.
You can show the buyer reviews written for your store on marketplaces such as Trendyol or Hepsiburada on your product pages. Sayproof does not collect reviews from marketplaces on its own; they come from a file you provide or from an https link address.
- Only reviews that the marketplace marks as coming from buyers, in your own store, are taken
- Every rating is taken; no filtering by stars or text length
- Each review is published with its source and a link to the review there; it carries no “Verified buyer” badge
- The author's name is shortened; a review can be removed in the panel for a personal data request
The risky word list is yours.
Six checks run on every review. Add your own words, try them on a text and see what gets caught.
- Personal data, profanity, health claims, repetition, fake signals
- Catches word stems and similar spellings too
- No review is ever rejected automatically
Your brand's voice, right under the review.
Reply to reviews on behalf of your brand. When a shopper's problem is solved, show the resolution note in the same place.
- Replies are approved before they go live too
- A reply that pushes the shopper to change their review is not saved
- If the review comes down, the reply comes down with it
- Your brand and customers who bought the product answer product questions
See what happened, in numbers.
Rejection rate by star rating, decision time and invitation-to-review conversion on one screen, with separate numbers for each of your sites. The period report downloads with a verification code.
- Rating distribution per product
- You set the alert thresholds
- Lists download as CSV, Excel and JSON
Management
Roles and sign-in
Administrator, Moderator and Analyst; everyone gets the access their job needs. You can turn on two-step sign-in for your account.
Channels and markets
Website, app, a site in another country; each with its own market, language, statistics and audit report.
Personal data requests
Access, deletion, correction and objection are recorded in the panel; a deletion also replaces names and contact details in review texts with marks.
Management API
Reviews, decisions and reports in your own systems.
Let's see it on your store.
Tell us about your platform and the markets you sell in, and we will show you how Sayproof would work on your site with your own data.
Read the documentation first(opens in a new tab)We have your request.
We will get back to you at the email address you gave.